Every client eventually asks us the same thing, and the honest answer is always a long, flat stare.
Our standard approach involves a risk assessment completed from a high shelf, followed by a claims form that has footprints on it, followed by a brief and unexplained sprint.
The Short Version, Told Slowly
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.
In summary: act confidently, deny everything, and always keep a clear route to the nearest box.
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